Since 1999, the Utah Transit Authority has used the Four Rooms of Change to drive collaboration, resolve conflicts, and foster growth—from the boardroom to the bus depot.
The Utah Transit Authority (UTA) is a multimodal transit agency that serves the six most populous counties in Utah, known as the Wasatch Front. It operates – at the time of writing – 69 light rail vehicles, 30 commuter rail cars, and over 600 buses. Roughly 80 percent of Utah’s population resides in this region, which contains the major cities of Salt Lake City, Provo, and Ogden. UTA’s TRAX light rail system averages more than 58,300 riders per day. UTA is recognized nationally and internationally as one of the most progressive and innovative agencies, and it hosted the transportation system for the 2002 Winter Olympics.
UTA’s mission is to strengthen and connect communities, enabling individuals to pursue fuller lives with greater ease and convenience by leading through partnering, planning, and the wise investment of physical, economic, and human resources.
UTA has used the Four Rooms of Change model since 1999. It has been used in every area of the organization, from the board of directors to special customer groups, such as the disabled community, as well as with various work groups within the business units, including bus operators, mechanics, the body shop, the machine shop, and the transit police force.
The Four Rooms of Change model has been used for strategic planning, team building, and conflict resolution. At the UTA, the Four Rooms of Change model and its associated tools are used at the individual, group, and organizational levels to maintain authentic communication, strengthen collaboration between management and staff, and improve productivity and working conditions. This supports continuous improvement and organizational growth.
Testimonial from the Utah Transit Authority
People know where they are in the process. Without context, people don’t know where they are, but the Four Rooms of Change provides context. If you cannot recognize and understand your feelings, it can lead to fear and complacency.
Art Bowen, Regional General Manager, Mt. Ogden Business Unit, Utah Transit Authority
Photo
Anh Phan, Unsplash
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