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Four Rooms of Change at Utah Transit Authority

Utah Transit AuthorityUtah Transit Authority (UTA) is a multi-modal transit agency serving the six most populated counties in the state of Utah, known as the Wasatch Front, with 69 light rail vehicles, 30 commuter rail cars and more than 600 buses. Roughly 80 per cent of Utah’s population resides in this region as it contains the major cities of Salt Lake City, Provo and Ogden and UTA’s TRAX light rail system averages more than 58,300 riders a day. UTA is recognized nationally and internationally as one of the most progressive and innovative agencies and it was the host transportation system for the 2002 Winter Olympics. The mission of the UTA is to strengthen and connect communities enabling individuals to pursue a fuller life with greater ease and convenience, by leading through partnering, planning and wise investment of physical, economic and human resources.

UTA has used the Four Rooms of Change since 1999. It has been used in every area of the organization, from the board of directors to special customer groups such as the disabled community and also with various work groups within the business units, including bus operators, mechanics, the body shop, the machine shop and the transit police force . The Four Rooms of Change has been used for strategic planning, team building and conflict resolution. The Four Rooms of Change model and its associated tools at the individual, group and organizational level, are used at the UTA to keep communication authentic, further strengthen collaboration between management and staff and improve productivity and working conditions. This supports continuous improvement and organizational growth.

Testimonial from Utah Transit Authority

“People know where they are in the process. People don’t know where they are until they have a context and the Four Rooms of Change gives them context. If you cannot recognize and understand your feeling, it can lead to fear and complacency.”

Art Bowen,
Regional General Manager, Mt. Ogden Business Unit
Utah Transit Authority